Faqs

  • What is “Fraud Management Solution”?

    Fraud Management Solution (FMS) is an enhanced security solution which helps reduce chances of phishing attack on customer by providing additional layer of authentication.

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  • What are the key features of “Fraud Management Solution”?

    It enables additional security to make Internet banking more safe and secure. User has to first register for the new system. System will automatically prompt for one time enrollment.

    Once you are registered, you can perform the following tasks.

    • You can re-generate login password on your own.
    • Unlock the account, without approaching the branch, in case you forget your password or your account is locked(Because of 5 times wrong attempts)

    Login to the site is now a -2- step process, in the first step, you enter only the Login ID. In the second step, a screen is presented with a personal message (PAM) which prompts you to enter your password.

    Further, in case you (or somebody using your ID) attempts to login from a different machine, system may prompt for additional questions (QnA) / One time password (OTP)

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  • What is PAM?

    When you enroll for enhanced security of “Fraud Management Solution” system will ask you to create a “Personal Message” (PAM). Once the PAM is registered the same will be displayed in your login page well before you enter your sign-on password. It is an added security feature that reassures that
    (a) You are giving your sign on password to the Bank’s portal only
    (b) No person has fiddled with your account.

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  • What is QnA and OTP?

    In addition to login password and transaction password, there is one more security layer to identify the genuine user. These are called

    QnA – Question and Answer
    OTP – One time Password

    QnA – Question and Answer

    At the time of enrollment you have to pick minimum 5 questions and key in your answers. Subsequently, whenever the system feels the risk or doubt (at the time of log in or doing transaction) in the user’s identity, system will prompt you the questions (number of questions may vary depending upon the level of risk) selected by you at the time of enrollment. You have to key in the answer registered by you at the time of enrollment. (Answers need not be true answers; however you should remember the answers so registered).

    OTP – One time Password

    Whenever the system feels the risk or doubt (at the time of log in or performing transaction) in the user’s identity, system will prompt you to enter your mobile number. If the mobile number entered by you is registered with us, the system will send a “One time Password” (OTP) to your mobile via SMS. You have to key in the OTP correctly to proceed further. One Time Password – means password send will be used once only, you need not remember the same. Each time system sends password, it will be for one time use only. OTP valid for -3- minutes only.

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  • How can I enroll for “Fraud Management Solution”?

    You will find the button “enroll now” after login at your internet banking page. During the enrollment, system will prompt you to enter your details like PAM, QnA as mentioned above.

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  • PAM (personal Message) not getting displayed.

    Check the correctness of URL i.e https://bobibanking.com, You may close the browser and open it again. Type the URL and check

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  • Wrong PAM is getting displayed.

    Check the URL: https://bobibanking.com, else close the browser and use a fresh session. Type the URL and check. Still if you find that the message is not the same you had registered, please inform our helpdesk on Toll-Free No. 1800 2222 27/ email us at barodaconnect@bankofbaroda.com

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  • I am not getting the same questions, which I have provided during enrollment.

    Contact our help desk.

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  • I have given correct answer to Questions; still it is giving invalid QnA.

    Check whether you have given spaces before or after the answer.

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  • I tried QnA and my Account got locked.

    Check whether you are able to login to Net-Banking or not. If you are unable to login to Net-Banking, go to main page and click on Unlock Account and proceed further.

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  • I have forgotten my sign-on password.

    Go to normal Net-Banking home page. Enter your user Id and proceed. On the password capture page “Forgot password” link is present. Click on the link and proceed further.

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